PeakReviews

Free tool

AI review reply generator

Replying to reviews boosts your local ranking and shows future customers you care. Paste a review, get a reply, copy it onto Google.

Why replying matters

  • Google's own guidance: businesses that respond to reviews are seen as more trustworthy, and engagement is a local ranking signal.
  • A calm, generous reply to a bad review is marketing gold. Everyone reading it sees how you treat people when things go wrong.
  • Never argue, never make excuses, always take it offline. Every reply this tool writes follows those rules.

Example replies

Three real scenarios, so you can see the shape of a good reply before you paste your own.

5-star, generic

"Thank you so much, Thandi! We're glad you had a great experience with us and we hope to see you again soon."

3-star, mixed

"Thanks for the honest feedback, Johan. Glad the service itself worked out, and sorry the wait was longer than it should've been, that's on us. We're working on it. Hope you'll give us another shot."

1-star, angry

"Hi Lerato, we're sorry to hear this, and we'd like to put it right. Please WhatsApp us on [number] so we can sort it out directly. Thank you for telling us, it helps us fix things for the next customer too."

FAQ

Should I reply to every review, even the good ones?

Yes. A short, specific thank-you takes ten seconds and signals to Google, and to anyone reading later, that a real business is paying attention.

What if the review is unfair or from a competitor?

Stay factual and polite in public, then move the real conversation to WhatsApp or email. Arguing in the reply thread only makes it more visible. See how to respond to a bad Google review for the full formula.

Is this reply generator free?

Yes, paste a review and copy the reply, no signup needed. PeakReviews customers get a draft reply written automatically for every new review instead of pasting one at a time.

PeakReviews drafts a reply for every new review automatically and pings you to approve it. It also sends your review link to customers on WhatsApp so you get more reviews to reply to. Start free.