Your customers are on WhatsApp. Your next ones are on Google.
PeakReviews automatically asks every happy customer for a Google review on WhatsApp, then helps you reply like a pro. Watch your business climb the local map.
Two weeks free. We only ask for a card once you've watched it work — then it's R299 a month, cancel whenever.
When someone searches "salon near me", Google picks who gets the customer.
Review count, rating, and how recently reviews arrive are core local-ranking signals. More fresh reviews = higher on the map = more walk-ins. Simple as that.
95%+
of WhatsApp messages get opened. Email manages about 20%.
20–30%
of customers leave a review when asked right after a good visit on WhatsApp.
R0
spent on ads. Reviews are the highest-ROI marketing a local business has.
From "thanks, cash or card?" to a 5-star review
- 01
Customer pays, PeakReviews asks
Add the customer in two taps at the till. PeakReviews sends a friendly WhatsApp with your Google review link, timed while the good vibes are fresh.
- 02
The review lands on Google
One tap on their side. No app, no account gymnastics: WhatsApp straight to your Google listing. You get notified the moment it appears.
- 03
You reply like a pro
AI drafts a warm, human reply in your voice, for the glowing ones and the rough ones. You approve, it's done. Google rewards businesses that respond.
One job: more reviews, better handled
WhatsApp review requests
Two taps at the till and the request is on its way — friendly, personal, in your business's name, not a robotic SMS from a shortcode nobody trusts.
AI replies you approve
Every review gets a drafted reply in your tone. Edit, approve, done. Even the 2-star ones get handled with grace.
Weekly summary
New reviews, rating trend, requests sent: one tidy email every Monday. No babysitting required.
POPIA-friendly
Consent tracked per contact, opt-outs honoured the second someone says stop, and the app never filters customers by how happy they seemed.
Watch yourself climb
Review count and rating over time, right on your dashboard. The mountain isn't decoration. It's the product.
How SA businesses chase reviews today
| Approach | Cost | The catch |
|---|---|---|
| NFC "tap to review" card | R300–600 once | Only works if the customer is standing at the till and staff remember to ask. No follow-up, no replies, no tracking. |
| Marketing agency retainer | R3,000–10,000/mo | Great work, agency prices. You're paying a human to do what software does. |
| US software (Podium, Birdeye) | $300+/mo, in dollars | Built around SMS for American chains. Nobody here opens an SMS from a shortcode. |
| Doing it manually on WhatsApp | Your evenings | It works. That's the point. PeakReviews just does it every time, automatically, and handles the replies too. |
PeakReviews: R299/month. Software prices, in rand, for the channel SA actually uses.
Start freeStart with the free stuff
Three tools you can use right now, no account, no catch. They're how most people find us.
Questions people ask us
Is asking for reviews allowed by Google?+
Yes. Asking customers for reviews is fine. What's not allowed is paying for reviews or only asking the happy ones ("review gating"). PeakReviews never filters customers by rating or mood — the same friendly ask goes to everyone you add — which is also why the reviews you get actually stick.
Is this POPIA compliant?+
PeakReviews tracks consent per contact and only messages customers you confirm agreed to hear from you. A checkbox at the till or on your invoice does the job. Your customer data stays yours; we never sell or share it.
Do my customers need to install anything?+
No. They get a normal WhatsApp message with a link. One tap opens your Google review box. That's the whole trick: zero friction.
What if I get a bad review?+
It happens to every good business. PeakReviews alerts you immediately and drafts a calm, professional response that shows future customers you handle problems well. A well-answered 2-star review builds more trust than ten unanswered 5-stars.
My customers are walk-ins and I never get their numbers. Does this still help?+
Yes. For walk-in businesses (bakeries, coffee shops, retail) the play is our QR poster at the till: customers scan, your Google review box opens. PeakReviews still monitors every review, drafts your replies, and sends your weekly summary. And any pre-orders or bookings you do take a number for get the WhatsApp treatment.
How is this R299 when Podium costs $400?+
Podium is built for American franchise chains with sales teams and phone support. PeakReviews is software, built lean for SA small businesses, doing one job well. No sales calls, no contracts, cancel whenever.
the view's better from up here
Time to climb the map.
Connect your listing tonight and your first review requests go out with tomorrow's customers. Two weeks free to see it work.