Reply templates · Hair & beauty salons
How to reply to a glowing 5-star salon review
A 5-star reply is free advertising with a captive audience: every future client scrolling your reviews reads it. Thank the client for something specific, credit the stylist by name (it doubles as a retention tool), and never paste the same 'Thanks so much!!' under every review — readers notice, and so does Google.
Reply 1 · Warm and specific
Lerato, you've made our whole week! That copper balayage was a big change and you wore it beautifully — Chantel is still talking about it. See you for your gloss top-up in six weeks. — [Salon]
Reply 2 · Short and personal
Thank you, Lerato! It was so good having you in the chair — enjoy the new colour and give it that purple shampoo once a week. — Chantel & the [Salon] team
Reply 3 · Marketing-forward (mentions a service)
Ah Lerato, thank you! Balayage on dark hair is our favourite transformation to do. If any of your friends are nervous about going lighter, tell them the consultation is free. — [Salon]
Before you hit reply
- Name the stylist — clients rebook people, not salons
- Mention the service naturally; it's keyword text Google reads on your listing
- Vary your openings; five identical replies in a row reads as a bot
- Reply to the good ones as fast as the bad ones — most salons only answer complaints
Want the reply written for you, about your actual review?
Paste the real review into our free AI generator for a tailored draft — or let PeakReviews draft one automatically for every review your business gets.