Reply templates · Plumbers, electricians & home services
How to reply to a glowing 5-star review of your trades business
Homeowners choose trades on one axis: 'will they actually show up, and will the price be the price?' Your 5-star replies should hammer that reliability note every time. Bonus: reply text is indexed, so 'geyser', 'certificate of compliance' and your suburbs belong in your own words.
Reply 1 · Reliability echo
Thanks Kevin! Quoted at 8, there by 10, done by 12 — that's the standard we hold ourselves to. Enjoy the new geyser, and the COC is in your inbox. — [Business]
Reply 2 · Neighbourly
Cheers Kevin, glad we could sort it before the weekend. Half of Westville seems to have the same piping, so tell the neighbours we know exactly where those joints hide. — [Business]
Reply 3 · Guarantee-forward
Thank you for the review, Kevin. Everything we installed carries the 12-month workmanship guarantee, so if that geyser so much as hums oddly, one WhatsApp and we're back. — [Business]
Before you hit reply
- Repeat the reliability facts (on time, on quote) — that's the conversion language
- Name suburbs naturally; 'near me' searches feed on location text
- Mention paperwork (COC, invoice, guarantee) — it separates you from the bakkie brigade
- Ask for the review the moment the job's signed off, while the relief is fresh
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